Better connections, more conversions

Goodwin Barrett is the leading mis-sold investment and pension specialist firm in the UK, specialised in helping clients to reclaim money lost unfairly on ill advised investments. Goodwin Barrett’s financial experts work with clients on complex claims with many fine details and in a competitive market; meaning effective communication is crucial.

At the time of onboarding, the firm was looking to move away from advertising on traditional media platforms in favour of an aggressive outbound telemarketing strategy. They needed a dialling solution that could help improve their engagement capabilities and handle large volumes of customer calls. Connex One had that solution.