Mark interaction outcomes with predetermined scores
Connex One’s Quality Management feature is designed with flexibility in mind. Create custom scorecards to mark interactions in the Assessment Centre, or let our state-of-the-art AI handle it for you.
With intricate scoring metrics, transcription services and AI Speech analytics; Connex One’s Quality Management offers deeper layers of user analysis and customer understanding than ever before.
Detailed feedback team and individual performance
Streamlined customer engagement
Assess 20x more interactions than a manual process
Take the stress out of quality assessment. With Connex One’s Assessment Centre managers can easily listen to calls, read transcripts, and mark interactions with our cutting-edge learning system. You can also customise scorecards to gain more control over your monitoring and feedback.
Have AI mark calls automatically or do it manually for increased visibility.
Benefit from easy filtering of transcripts by keyword, individual or campaign.
Have full visibility of your performance at a glance from the dashboard. Quickly see where you can improve your strategies.
We’re so confident your team and your customers will love our Assessment Center solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!